Contact

At Toddleverse, we are committed to providing you and your little ones with the best possible experience. Whether you have a question about an order, need help with sizing, or just want to share some feedback, our team is here to listen and assist.

1. Our Support Channels

To ensure your queries are handled efficiently, please reach out to us via the following official channels:

Email: care@toddleverse.com (Best for order tracking, returns, and formal inquiries).

Call/WhatsApp: +91 9412275217 (Best for quick questions and urgent support).

Instagram DM: @Toddleverse (Best for general style advice and community updates).

2. Response Times

We strive to respond to every message as quickly as possible.

WhatsApp Calls: Usually responded to within 2–4 hours during business hours.

Emails: You can expect a response within 24–48 hours (excluding Sundays and Public Holidays).

3. Business Hours

Our customer support team is available during the following hours:

Monday to Saturday: 10:00 AM – 7:00 PM (IST)

Sunday: Closed (Messages received on Sunday will be addressed on Monday).

4. Information We Need

To help us resolve your query faster, please include the following details when contacting us regarding an order:

Your Full Name

Order Number (e.g., #TV1234)

A brief description of your concern (and photos if reporting a damaged item).

5. Respectful Communication

We are here to help! We ask that all communication with our team remains respectful. Toddleverse reserves the right to discontinue support if a user engages in abusive, threatening, or offensive language.